“If people like you, they will listen to you. If people trust you, they will do business with you.” - Zig Zigler
Healthy Customer Relationships have these 6 things in common:
Most people can acknowledge a good thing when they see it. That is, we can largely describe what a healthy, functional relationship looks like, or should feel like. However, fewer people understand what they can do to contribute to creating a successful dynamic. Building business relationships, or relationships period, takes work. Companies and client-facing individuals have to focus not only on how they’re showing up but also on how they’re moving the needle forward to further the connection.
Here are the steps companies should be taking to build positive customer relationships:
How do you establish strong customer relationships? One affirming step at a time.